Terms and Conditions

Elevate Therapy Terms and Conditions

Elevate Therapy

TERMS AND CONDITIONS

Disclaimer

Welcome to Elevate Therapy! Elevate Therapy™ is a service (“Service”) to provide an online and telephone platform through which clients are connected with Counselors, defined below, for consulting, professional advice and any other information provided. This service is for adults 18 years of age and older. Elevate Therapy enables you to communicate with a counselor, consultant, practitioner, psychologist, therapist, nurse, expert, coach, advisor or any other professional person (collectively “Counselor”) for the purpose of obtaining counseling, information, advice or any other input, benefit or service (collectively “Counselor Services”). We want you to enjoy and benefit from your experiences with Elevate Therapy. Our Counselors make every effort to provide you with helpful, insightful information.

Please read the following disclaimers carefully.

  • Our Platform and its content should not be used as a substitute for medical advice, diagnosis or treatment. Always ask the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition and treatment.
  • You are aware that the Counselor Services may not be in all cases an effective substitute for a face-to-face session with a Counselor.
  • The Counselors are neither our employees, agents or representatives. Therefore, we assume no responsibility for any act, omission or wrongdoing of any Counselor.
  • We make no representation or warranty whatsoever as to the willingness or ability of a Counselor to give advice (“Counselor Services”).
  • We make no representation or warranty whatsoever as to whether you will find the Counselor Services relevant, useful, correct, satisfactory or suitable for your needs.
  • We do not control the quality of the Counselor Services and we do not determine whether any Counselor is qualified to provide any specific service as well as whether a Counselor is categorized correctly.
  • You acknowledge that we do not verify, and do not guarantee the verification of, the skills, degrees, qualifications, licensure, certification, credentials, competence or background of any Counselor. We expressly disclaim any responsibility for credentials of Counselors. It is your responsibility to independently verify any Counselor who provides you with Counselor Services (whether through the Platform, as defined, or not) and we strongly recommend that you conduct this verification, including especially that the Counselor is licensed to practice in the state you are located in, prior to communicating with any Counselor through the Platform and on a continuous basis as you use the Platform.
  • Your relationship to the Counselor is strictly with the Counselor. We are not involved in any way with the actual substance of that relationship or any part of the Counselor Service (whether provided through the Platform or not), and we do not validate nor are we involved in any of the Counselor Services.
  • We do not guarantee that the Platform will be uninterrupted or that it will be secure, consistent, timely or error free.

Elevate Therapy is not responsible for the content or privacy practices of the websites to which Elevate Therapy may link, except as may be required by law, regulation or rule.

IF YOU ARE THINKING ABOUT SUICIDE OR IF YOU ARE CONSIDERING TAKING ACTIONS THAT MAY CAUSE HARM TO YOU OR TO OTHERS OR IF YOU FEEL THAT YOU OR ANY OTHER PERSON MAY BE IN ANY DANGER OR IF YOU HAVE ANY MEDICAL EMERGENCY, YOU MUST IMMEDIATELY CALL 911 OR GO TO THE NEAREST OPEN CLINIC OR EMERGENCY ROOM AND NOTIFY THE RELEVANT AUTHORITIES SUCH AS EMERGENCY MEDICAL PERSONNEL OR POLICE SERVICES. THE PLATFORM IS NOT FOR EMERGENCY MEDICAL PERSONNEL OR POLICE.

You agree that Elevate Therapy and its affiliates shall not be liable to you or anyone else for any loss, claims, damages or injury caused or resulting from in whole or in part by relying upon, using, or interpreting any information on this website or obtained through this website. In no event shall Elevate Therapy or its affiliates be liable to you for any incidental, consequential, indirect, special or exemplary damages or lost profits arising out of the use of or inability to use the Services, even if Elevate Therapy or its affiliates have been advised of the possibility of such damages. In no event shall Elevate Therapy or its affiliate’s liability to you exceed the fee paid by you or on your behalf for the Services for the prior twelve (12) months.

Elevate Therapy will not knowingly disclose the content of the interactions between our members and Counselors and in fact should not have any such knowledge.

If you think that information on our website is incorrect, please contact us and let us know. You may contact us by emailing [email protected]

Terms & Conditions

By using the Elevate Therapy website you accept these Terms. Unless amended or modified, these Terms will remain in effect while you are a User, Subscriber or a Member, as defined below. We may revise these Terms at any time by updating the website and you hereby agree to accept any amendment, modifications, supplements and revisions. If you do not agree with these Terms, please do not use the website.

Definitions

  • Content – Anything posted on Elevatetherapy.io by the company or any user, including links to other websites.
  • Members – Those who choose to use any of Elevate Therapy’s telephone services through this website.
  • Elevatetherapy.io – The online presence of Elevate Therapy.
  • Service – Any provision of the Service and this website.
  • Subscribers – Anyone who signs up for any or all of our on-line and off-line features using our defined procedures.
  • User – Anyone, subscriber or not, who visits Elevatetherapy.io or an affiliated service.
  • You – Any User of this website and service, including Subscribers and/or Members.

Purchasing Elevate Therapy Telephone Service Time Online (“e-Commerce”)

Our website, Elevatetherapy.io, offers you the opportunity purchase a telephone counseling session. Elevate Therapy cannot ensure security or confidentiality of messages sent by email. By creating a Elevate Therapy account you agree that our e-Commerce is provided as a convenience and Elevate Therapy or Elevatetherapy.io reserves the right to restrict any member from using such service. Any and all new member offers apply to first-time customers who have never made a Elevate Therapy purchase. Falsely created accounts will be subject to review and suspension. All questions regarding telephone service memberships, except account membership information, should be directed to our Customer Service line [email protected] Because of the sensitivity of your personal information, we cannot answer emails regarding account membership information. You agree that the information you provide us is true, accurate and complete.

Registration, Customer Accounts, Use of Site

Before you make any purchases, you must first establish a customer account. You are responsible for maintaining the confidentiality of your customer account information, including your user name and password, and for all activity that occurs in your account. You agree to notify Elevate Therapy immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by Elevatetherapy.io or any other User of the website due to someone else using your customer account. You may not use anyone else’s customer account at any time. You may not attempt to gain unauthorized access to the website, assist others in making such attempts or distribute instructions, software or tools for that purpose. Should you attempt to do so, your customer account will be terminated. You agree to provide us with accurate, current and complete information about yourself and your billing information as prompted by the registration process. You may update any of your customer account information by clicking on the Login button, logging into your account and selecting the appropriate link. You may not use any automatic device, program, algorithm, methodology or any similar or equivalent manual process, to access, acquire, copy, probe, test or monitor any portion of the website or any content. You may not in any way reproduce or circumvent the navigational structure or presentation of the website or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the website. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the website or any of the systems or networks comprising or connected to the website. Please note that Elevatetherapy.io may, in its sole discretion and without prior notice to You, terminate your ability to make purchases for any reason or for no reason. YOU AGREE THAT Elevatetherapy.io WILL NOT BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR TERMINATION OF YOUR ABILITY TO MAKE PURCHASES ON THE WEBSITE OR IN ANY OTHER MANNER.

Conditions of Sale and Payment Terms

To purchase any goods and/or services on our website, You must be (a) at least eighteen (18) years of age or the applicable state age of majority, whichever is older, or (b) a natural person (no corporations, limited liability companies, partnerships or other legal entities). Prior to the purchase of any services on our website or otherwise, You must provide us with a valid credit card number and associated payment information including all of the following: (i) your name as it appears on the card, (ii) your credit card number, (iii) the credit card type, (iv) the date of expiration, and (v) any activation numbers or codes needed to charge your card. By submitting that information to us, you hereby authorize us to charge your card at our convenience but within thirty (30) days of credit card authorization.

Methods of Payment, Credit Card Terms

All payments must be made by VISA, MasterCard, American Express, Discover or Diners Club (each of which may be removed by Elevatetherapy.io in its sole discretion). Unless expressly set forth on the Elevatetherapy.io site, we do not accept any other payment form. If we offer or accept any other form of payment, You hereby agree to all restrictions, terms and conditions associated with such additional form of payment. Your card issuer agreement governs your use of your designated card, and you must refer to that agreement and not this Terms of Use, to determine your rights and liabilities as a cardholder. YOU, AND NOT Elevatetherapy.io, ARE RESPONSIBLE FOR PAYING ANY UNAUTHORIZED AMOUNTS BILLED TO YOUR CREDIT CARD BY A THIRD PARTY. You agree to pay all fees and charges incurred in connection with your purchases at the rates in effect when the charges were incurred. Unless you notify Elevatetherapy.io of any discrepancies within thirty (30) days after they first appear on your credit card statement, you agree they will be deemed accepted by You for all purposes. If Elevatetherapy.io does not receive payment from your credit card issuer or its agent, You agree to pay all amounts due upon demand by Elevatetherapy.io or its agents.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to provide service. Elevatetherapy.io reserves the right at any time after receipt of your order to accept or decline your order for any reason. All payment information must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any purchase.

Modifications to Prices or Billing Terms

Elevatetherapy.io RESERVES THE RIGHT, AT ANY TIME, TO CHANGE ITS PRICES AND BILLING METHODS FOR PRODUCTS OR SERVICES SOLD, EFFECTIVE IMMEDIATELY UPON POSTING ON THE WEBSITE OR BY E-MAIL DELIVERY TO YOU.

Payments and Use of the Platform

If you make a payment through the Platform, or make a payment to us, your payment or a portion thereof is made through us to your Counselor Services. We do not participate, split or take a percentage of this part of the payment. We may change the Counselor for the use and operation of the Platform by allocating a portion of your payment to such use (“Platform Use Fee”). However, we will not be deemed to be the Counselor of any Counselor Services regardless of payment of the Platform Use Fee which, in any event, is charged to the Counselor, or because of payment to the Counselor. You must cancel your appointment more than 24 hours prior to your scheduled appointment time. If you cancel within 24 hours of your appointment, you will be charged for the full appointment.

Counselor Information

To enable you to select a Counselor, Elevate Therapy may provide you with profiles of Counselors regarding their education, training, experience and areas of specialization. Counselors are solely responsible for the content of their own profile and Elevate Therapy disclaims any and all responsibility and liability for the content of the Counselor’s profile.

Limitation on Liability and Disclaimer of Warranty

Under no circumstances will we be liable to any Subscriber, non-Subscriber, Member or non-Member regarding the use of this Service. Our maximum liability shall be no more than the fee You have paid Elevate Therapy, if any.

The User of the website does so at the User’s risk. Neither Elevate Therapy nor any of its officers, directors, employees, agents, third-party content providers, merchants, sponsors licensors and/or the like, warrant that any of the websites will be uninterrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of the website or any future websites developed by Elevate Therapy nor, as to the accuracy, reliability, or timeliness of any information content, Service, or merchandise provided through the website. We do not guarantee that this site or emails from us will be free of viruses or harmful components. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

Improper Use

You must not use the website for any fraudulent, harassing, offensive or illegal activity. You agree not to engage in any activity that would impair the proper functioning of the website. You must not, and by using the website agree not to, impersonate another person or submit materials that contain viruses or other programming routines or engines intended to damage or interfere with or intercept any system, data or information, including an attempt to decipher, disassemble, reverse engineer or otherwise attempt to discover or determine the source code of any software or any proprietary algorithm used to provide the Service. We may investigate occurrences that we believe may involve any such activity and cooperate with law enforcement authorities in prosecuting any violations of law.

You agree to abide by all applicable federal, state and local statutes, regulations and rules in connection with your use of the Service.

You agree that the laws of Pennsylvania without regard to conflicts of law provisions will govern any dispute regarding these Terms and Conditions and that all disputes will be decided exclusively by arbitration conducted by one arbitrator under the commercial rules of the American Arbitration Association (“AAA”) in Bucks County, Pennsylvania. The parties shall mutually agree upon an arbitrator; if they do not agree, the AAA shall select the arbitrator. The decision of the arbitrator shall be final and binding on the parties.

THE WEBSITE COULD INCLUDE TECHNICAL OR OTHER INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN; THESE CHANGES WILL BE INCORPORATED IN NEW EDITIONS OF THE WEBSITE. YOU WILL BE DEEMED TO HAVE AGREED TO ANY SUCH CHANGES.

All Rights Reserved

The website and all of its contents are protected by copyright laws and/or trademark, service marks, tradename, trade dress patents, copyright or other laws and intellectual property rights protection. No part may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the written permission of Elevate Therapy.

This Terms & Conditions Agreement constitutes the entire agreement between You and us and governs your use of the Service, superseding any prior agreements between You and us with respect to the Service.