THE ONLINE THERAPY PROGRAM
How we protect your privacy
Elevate Therapy is committed to protecting your privacy and uses some of the most sophisticated security software commercially available. Any personal information you submit to us is sent through a secure channel, using SSL (Secure Sockets Layer) software with 256-bit encryption.
The security of your personal information is very important to us. We use standard security protocols and mechanisms to exchange the transmission of personal information. Unfortunately, no data transmission can be guaranteed to be 100% secure and despite our efforts, we cannot guarantee or warrant the security of your personal information.
In regards to interaction with certain services available on elevatetherapy.io, some written communications may be maintained by Elevate Therapy.
Information we collect about you
When you schedule a session online, we collect and store the following personal information:
- Email Address
- Telephone Number
- Credit Card Information
- The state that you reside in
- An intake form for each counselor you select to have a session with. These questions are provided to the counselor to ensure the best possible experience. This information is not shared with anyone other than your counselor.
We also collect and store the following technical information when you visit our site:
- IP Address
- Browser Type
- Site Usage
We use the IP address, demographic and user preference information we collect from you to improve your user experience, improve the overall functionality of our website and contact you regarding your account or transaction.
From time to time, we may share your personal information with Elevate Therapy company representatives or agents, in order to provide services related to the maintenance, operation and marketing of the website. A service provider’s use of such information is restricted by confidentiality agreements between Elevate Therapy and such provider. Additionally, in special circumstances, your information may be shared with others in order to voluntarily comply with applicable laws, cooperate with law enforcement and protect the interests or safety of Elevatetherapy.io or other visitors to this site. However, we will not voluntarily disclose your personal information to any third parties for marketing or promotional purposes and, except as otherwise provided in this Policy or by law, Elevate Therapy does not sell, trade or rent your personal information to others. Your information may be used to reach out to you if your counselor believes you are in a life threatening situation.
To offer all visitors the best site experience possible, elevatetherapy.io may also use a “Cookie”, which is a small piece of information stored by your Web browser on your computer’s hard drive. Cookies help personalize your visits to our site by “remembering” certain things, such as your preferences. They are website-specific, so your Elevatetherapy.io cookies cannot be read by any other website. We do not let other companies set or access their cookies in your browser. Rest assured, we only use this information for internal use and DO NOT SHARE the information with anyone else.
You can delete the data stored on your hard drive in a file or folder called “cookies”, at any time. Most Web browsers automatically accept cookies, but you can change your browser settings to notify you so you can choose whether or not to accept them. Refusing cookies, however, will limit your ability to access some of the content and/or functionality of this site. We do not let other companies set or access their cookies in your browser.
Please click here to review our HIPPA Policy.
Use of our services
Elevate Therapy will not knowingly disclose the content of the interactions between our members and Counselors.
Elevate Therapy and third-party marketing communications to you
In order to keep our customers informed about newsletters and special offers from Elevate Therapy and/or our partners, we may send such information via email, or telephone, based on customer contact information. Details of each type of communication – and how to be removed from each list – are explained below.
Email marketing – periodic email communications from us about Elevate Therapy news, information, or special offers
Additional Elevate Therapy mailings – You will receive emails to alert you of the following: as confirmation of your new Elevate Therapy account, to confirm your transactions through Elevatetherapy.io, to let you know about important changes and improvements to our service, and to send you notices or other disclosures where we are required by law. Because they are essential to your account and your relationship with Elevate Therapy, you are not able to opt out of these communications.
How to be added or removed from our lists
If you would like to be removed from Elevate Therapy marketing communications lists, please provide us with the contact information required via any of the methods listed below so that we can promptly and accurately process your request. (In cases where we lack the necessary information, we will make our best efforts to comply with your request.)
Send an email to us at [email protected] indicating your preferences.
Write to us at:
Attn: Client Care
P.O. Box 794
Langhorne, PA 19047
P.O. Box 794
Langhorne, PA 19047