Privacy Policy

Elevate Therapy Privacy Policy

Elevate Therapy

PRIVACY POLICY

THE ONLINE THERAPY PROGRAM

How we protect your privacy

Elevate Therapy is committed to protecting your privacy and uses some of the most sophisticated security software commercially available. Any personal information you submit to us is sent through a secure channel, using SSL (Secure Sockets Layer) software with 256-bit encryption.

The security of your personal information is very important to us. We use standard security protocols and mechanisms to exchange the transmission of personal information. Unfortunately, no data transmission can be guaranteed to be 100% secure and despite our efforts, we cannot guarantee or warrant the security of your personal information.

If you have any questions about this privacy policy, or if you believe that your personal information has been used in a way that is not consistent with this policy, you may contact us at help@elevatetherapy.io

In regards to interaction with certain services available on elevatetherapy.io, some written communications may be maintained by Elevate Therapy.

Information we collect about you

When you schedule a session online, we collect and store the following personal information:

  • Email Address
  • Name
  • Telephone Number
  • Credit Card Information
  • The state that you reside in
  • An intake form for each counselor you select to have a session with. These questions are provided to the counselor to ensure the best possible experience. This information is not shared with anyone other than your counselor.

We also collect and store the following technical information when you visit our site:

  • IP Address
  • Browser Type
  • Site Usage

We use the IP address, demographic and user preference information we collect from you to improve your user experience, improve the overall functionality of our website and contact you regarding your account or transaction.

From time to time, we may share your personal information with Elevate Therapy company representatives or agents, in order to provide services related to the maintenance, operation and marketing of the website. A service provider’s use of such information is restricted by confidentiality agreements between Elevate Therapy and such provider. Additionally, in special circumstances, your information may be shared with others in order to voluntarily comply with applicable laws, cooperate with law enforcement and protect the interests or safety of Elevatetherapy.io or other visitors to this site. However, we will not voluntarily disclose your personal information to any third parties for marketing or promotional purposes and, except as otherwise provided in this Policy or by law, Elevate Therapy does not sell, trade or rent your personal information to others. Your information may be used to reach out to you if your counselor believes you are in a life threatening situation.

To offer all visitors the best site experience possible, elevatetherapy.io may also use a “Cookie”, which is a small piece of information stored by your Web browser on your computer’s hard drive. Cookies help personalize your visits to our site by “remembering” certain things, such as your preferences. They are website-specific, so your Elevatetherapy.io cookies cannot be read by any other website. We do not let other companies set or access their cookies in your browser. Rest assured, we only use this information for internal use and DO NOT SHARE the information with anyone else.

Elevatetherapy.io also uses Google Analytics Advertising Features that allow us to track Google Analytics Demographics. This is also done through use of Cookies. You can opt out of Google Analytics tracking at Google Analytics’ currently available opt-outs for the web.

You can delete the data stored on your hard drive in a file or folder called “cookies”, at any time. Most Web browsers automatically accept cookies, but you can change your browser settings to notify you so you can choose whether or not to accept them. Refusing cookies, however, will limit your ability to access some of the content and/or functionality of this site. We do not let other companies set or access their cookies in your browser.

At some point, Elevate Therapy may sell or transfer subsidiaries, divisions or business units. If any such transactions occur, customer information relating to the transferred unit would likely be one of the transferred business assets. Also, if Elevate Therapy or substantially all of its assets were acquired by another entity, customer information would be one of the assets transferred. However, any information transferred in these situations would remain subject to the terms and conditions set forth in the Privacy Policy in effect at the time of collection of the information (unless the customer consents otherwise).

Please click here to review our HIPPA Policy.

Use of our services

Elevate Therapy will not knowingly disclose the content of the interactions between our members and Counselors.

Elevate Therapy and third-party marketing communications to you

In order to keep our customers informed about newsletters and special offers from Elevate Therapy and/or our partners, we may send such information via email, or telephone, based on customer contact information. Details of each type of communication – and how to be removed from each list – are explained below.

Email marketing – periodic email communications from us about Elevate Therapy news, information, or special offers

Additional Elevate Therapy mailings – You will receive emails to alert you of the following: as confirmation of your new Elevate Therapy account, to confirm your transactions through Elevatetherapy.io, to let you know about important changes and improvements to our service, and to send you notices or other disclosures where we are required by law. Because they are essential to your account and your relationship with Elevate Therapy, you are not able to opt out of these communications.

How to be added or removed from our lists

If you would like to be removed from Elevate Therapy marketing communications lists, please provide us with the contact information required via any of the methods listed below so that we can promptly and accurately process your request. (In cases where we lack the necessary information, we will make our best efforts to comply with your request.)

Send an email to us at help@elevatetherapy.io indicating your preferences.

Write to us at:

Elevatetherapy.io

Attn: Client Care

P.O. Box 794

Langhorne, PA 19047

This Online Privacy Policy & Legal Statement (the “Policy”) applies to Ctelehealth LLC, doing business as Elevatetherapy.io (“Elevatetherapy.io” or the “website”). It is designed to enforce our commitment to the privacy of your personal information, and let you know how we collect and use it. This Policy applies only to activities on Elevatetherapy.io and not to any sites we may link to. By using the website you accept our Policy. We may revise it at any time by updating the website. If you have any questions regarding this Policy, please contact us at:

Elevatetherapy.io

Re: Privacy Policy

P.O. Box 794

Langhorne, PA 19047

info@ctelehealth.org